Sharepoint Online, Troubleshooting Skills, Azure Ad, Exchange Online, Group Policy Management, Powershell Scripting, Microsoft 365 administration, Microsoft Teams, Microsoft Office 365 applications and services, Active Directory

Servicenow, Microsoft 365, Vpn, User Administration, Remote Support, Windows 10, Entra ID, Escalation Management, MFA, TCP/IP networking, Active Directory, Request Fulfillment, macOS support

Multi-Factor Authentication (MFA), connectwise , Servicenow, Wan, Dns, Office 365, Ios, DHCP, Dfs, Tcp/ip, Windows 10, Web Filtering, PowerShell, Intune, Routing, Exchange Online, Jira, Firewall, Android, Firewalls, Lan, Azure, Microsoft Office 2010-2019, Switching, Anti-malware Software, Sharepoint

Servicenow, Microsoft 365, Vpn, Macos, Tcp/ip, Dns, Windows, Jira, Wi-Fi, Active Directory, zendesk

Servicenow, Active Directory

Microsoft desktop operating systems (Windows 2000, Win7), Windows Xp, Itil Framework, Printer Management, Active Directory account creation, Citrix troubleshooting, IBM Lotus Notes 8.5, troubleshooting desktop related problems, incident logging, incident classification, AD and Exchange Administration, 1st level technical support, TCP/IP and networking

Vpns, Dns, DHCP, Microsoft 365, Intune, Root Cause Analysis, Azure Entra ID, Active Directory, Cloud administration, PowerShell automation, Google Workspace, Entra ID

Servicenow, Windows OS, Citrix, Azure Active Directory, Ms Office 365, MS SQL, Vpn, Exchange Server, BMC Helix, MFA

PCS, Printers, Windows 7, Office 365, Level 1 phone support, English, iPhones, Macs, Ms Outlook, MS Office 2013, Mandarin