It Service Management, ServiceNow development, Customer Service Management

Servicenow, scripting and automation capabilities in ServiceNow, IT service management principles and workflows, troubleshooting and root cause analysis of software issues, incident problem and change management processes within ServiceNow, customize and configure ServiceNow modules

REST APIs / SOAP APIs, Customization & configuration, Integration & automation, Platform upgrades / patches, Agile / Scrum methodology, Servicenow, Javascript, Performance Tuning, ServiceNow modules, Glide scripting, ServiceNow Studio, Catalog items, ServiceNow Developer, ITIL best practices, Enterprise Service Management

ServiceNow configuration, ServiceNow development