Upselling, Digital self-service banking, Communication Skills, Adherence to Standard Operating Procedures, Mandarin, Cross-selling

Defects management, Customer service

customer communication , Customer Service, Refunds Processing, Receiving Deliveries, making orders, Deal With Customer Complaints, Handle Customer Enquires, Operations Management, Operational Management, Customer Facing Support, administrative customer service organisation, Exchange Systems, Maintaining Quality Documentation, Customer Escalation Management, Customer Followup, Order Fulfilment, Stock Exchange, Customer Operations, Order Processing, responding to customer inquiries

booking systems , agency services , senior services , shrinkage , Logistics & Warehousing, Supervisory Skills, Organisation Support, Cost Management, Handling bookings, Local Legal Requirement, Upselling, B2b, Contractual Requirements, Partnership Sales, Logistics, Microsoft Powerpoint

AI-assisted tools, Customer Service, Knowledge Management, Process Improvement

Customer relations, Frontline operations, Customer service, Microsoft Office Applications