Office 365, technical support, cybersecurity measures, data security protocols, documentation of IT assets, Microsoft Windows, data backup procedures

Windows 10, Pfsense, Firewalls, Fortinet, It Helpdesk Support, Tcp Ip, Office 365, Computer Hardware And Software Troubleshooting, ESET or other antimalware solutions, Software support and configuration, UDM pro, Vendor Management, Routing and routing protocol BGP, Hardware support and configuration, Google Workspace, Inventory Management, Ubiquity products, Multi-layer switches and routers

Database Management, network management, Data Protection, Cybersecurity, System Security, Troubleshooting, IT security tools, IT systems administration

technical support, IT Service Management tools, cloud based system experience, Troubleshooting

Itil, Governance Monitoring and Audit Support, Service Improvement and Operational Reviews, IT Governance Frameworks, Proficiency in Microsoft Office Applications, Process Improvement and Optimization, iso standards, Data Privacy and Information Protection, Documentation and Records Management, Problem Management and Root Cause Analysis, Cobit, Change Management and Stakeholder Coordination, Performance Monitoring and Reporting, Process Documentation Mapping and Analysis, Governance Maturity Assessments and Gap Analysis

MFA, DMARC, hosting basics, SPF, DKIM, SaaS administration, systems software troubleshooting, general IT support, Process Documentation, ticket triage, basic security hygiene, least privilege, email deliverability, Arrow CRM