Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com

Business Summary

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

Position Responsibilities

L eadership & Team Management

Lead, mentor, and develop a team of Partner Operations Specialists, fostering a collaborative and high-performance team culture.
Set team goals and priorities aligned with GPA and organizational objectives; monitor and report on team performance against key metrics.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions to support team member growth and development.
Manage team workload distribution, capacity planning, and resource allocation to meet quality standards and deadlines.
Serve as the primary escalation point for complex partner operational issues and cross-functional disputes.

Operational Excellence

Oversee the daily operational needs of channel partnerships, ensuring timely and accurate processing of partner requests.
Manage and optimize the Deal Registration process, including fielding, processing, and tracking leads registered through the Partner Portal.
Drive the design, delivery, and maintenance of business reporting and dashboards.
Identify and implement process improvements and automation opportunities to increase team efficiency and partner satisfaction.
Coordinate with cross-functional business units (customer support, finance, legal, and sales) to resolve partner issues and streamline workflows.

Strategic Contributions

Assess how business processes can be improved using Salesforce and recommend enhancements to leadership.
Contribute to the development and refinement of partner program policies, procedures, and enablement resources.
Support onboarding of new team members and develop training materials and standard operating procedures for the PPO team.
Respond to and resolve escalated internal and end-user inquiries, including troubleshooting complex technical issues.
Perform other duties as assigned; this role may have the capacity to develop additional technical and leadership capabilities.

Qualifications

Education & Experience

Bachelor's degree from a four-year college or university required and/or equivalent experience.
5+ years of experience in partner operations, channel operations, or a related field.
Demonstrated experience with Salesforce administration and reporting (4+ years); advanced proficiency in building Salesforce reports and dashboards required.
Experience with Salesforce's partner platform is strongly preferred.
Proven track record of leading and developing high-performing teams in a virtual or distributed environment.
Experience interacting with and supporting geographically dispersed clients/users; strong verbal and business writing and communication skills required.

Skills & Competencies

Strong leadership and people management skills with the ability to motivate, coach, and hold team members accountable.
Proactive and strategic thinker with strong problem-solving and analytical abilities.
Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously.
Self-motivated, detail-oriented, and results-driven with a continuous improvement mindset.
Proficiency with the Microsoft Office suite and SharePoint is expected.

Ability To:

Lead and inspire a team while also contributing individually as needed.
Build strong cross-functional relationships with business units including customer support, finance, legal, and sales.
Perform in a virtual and agile setting—flexible to meet changing priorities and challenges.
Deliver results under tight deadlines and requirements while maintaining team morale and quality standards.
Champion partner experience improvements and advocate for operational best practices across the organization.

Preferred Qualifications

Experience as a member of a Partner Operations team supporting the Channel Partner business.
Familiarity with partner ecosystem management platforms or PRM tools.
Experience building and documenting SOPs, playbooks, and training materials for operational teams.
Salesforce Administrator certification or equivalent credential.

Career Interests

Sales

Position Type

FT

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (Personal Data) to administer and evaluate your application. We are the controller of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

04-Jun-2027

Team Lead, Partner Program Operations

Team Lead - PDS Operations