Outlook, Microsoft Office, Excel, Sops, work instructions, knowledge bases, Credit Process, Case Management, Teams, complaints and escalation systems, utilities-specific systems and processes, customer authentication, Empathy, privacy and data-security requirements, understanding of Hardship, de-escalation

Attention To Detail, Problem-solving, Customer service, Communication, CRM

High level attention to detail, Associate or Bachelor’s Degree, Customer Service experience in an in-bound Service Center, Multi-tasking, Ability to work in a structured environment, Analytical and problem-solving skills, Strong computer skills

Research, Computer and Technology savvy, Customer service, Troubleshooting, Problem Solving

Shopify, Salesforce Crm, order processing, Starshipit, eCommerce platforms, Customer Support

Upselling, Attention To Detail, Fluent conversational and natural English proficiency, Handling escalated cases, Critical Thinking, Problem-solving, Customer service experience

customer service, English Communication, BPO experience, Problem-solving

Keyboarding, Computer Skills, Data Entry