Networking Basics, Gpo, Ms Intune, Windows, Azure, technical support, Active Directory, ITSM tools, MS365

ticketing systems , Servicenow, Mandarin Language, Technical Troubleshooting

Microsoft Office, Service Now, Siebel, Desktop Troubleshooting, Vpn, Adobe

Outlook, Itsm, Servicenow, Microsoft 365, Vpn, endpoint troubleshooting, OneDrive, MFA, ticketing platform, Freshservice, Teams, Jira Service Management

It Service Management, DHCP, Microsoft Active Directory, Citrix, Help Desk Support, Dns, Technical Support, Remote control technologies, O365 Exchange

Android, Mobile Device Management, Itil, Cerner, Ios, epic, troubleshooting software issues, meditech, Windows network connectivity, troubleshooting hardware issues

Basic internetworking computers, Basic software installation and troubleshooting, Windows Desktop environment

Proficient computer and technical skills, Problem-solving skills, Process mapping ability, Helpdesk, Technical Support, Service Desk

Microsoft Office 365, Sharepoint Online, Azure Active Directory, OneDrive, Remote software installation technologies, Microsoft Windows OS configuration support and troubleshooting, Support and troubleshoot enterprise applications client server and web-based, Microsoft Teams, Remote support tools LogMeIn Rescue, Connectivity and networking support and troubleshooting, PC hardware installation configuration and troubleshooting, Network administration in Windows Active Directory