Drive Process Excellence for a Global Real Estate Leader

Shape operational excellence within a globally respected property technology organization serving millions of users worldwide. The Business Process Analyst drives process optimization, governance, and business transformation initiatives that improve performance across teams. Every improvement creates measurable business impact. Build a long-term global career with Emapta while enjoying premium benefits, international exposure, and a top 1% experience for top talent.

Job Overview

Employment Type: Full-time

Work Setup: Hybrid, Ortigas

Shift: Day Shift, Consecutive Off

Exciting Perks Await!

Day 1 HMO coverage with free dependent
Competitive Salary Package
Day Shift schedule
Hybrid work arrangement
Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

The Qualifications We Seek

Bachelor's degree in Business Administration, Operations Management, or a related discipline
At least 3 years of experience in business process improvement, sales operations, or business analysis
Strong background in process documentation, workflow design, and SOP development
Proficiency in Excel, Power BI, Visio, and other process mapping or SOP management tools
Excellent communication skills with a proven ability to engage stakeholders and influence change
Experience supporting or working within sales or client solutions teams is highly regarded

Skills and Competencies

Strong analytical thinking with the ability to deconstruct complex workflows and identify opportunities for streamlining and optimization
Expertise in process documentation and the creation of clear SOPs and visual workflows
Ability to translate operational data into strategic insights that support business objectives
Understanding of how process efficiency and documentation influence client delivery and sales outcomes
Strong collaboration and stakeholder management skills with the ability to drive process adoption across teams

Your Daily Tasks

Process Review, Analysis, and Documentation

Conduct process discovery sessions with relevant teams to understand workflows, tools, and challenges
Identify pain points, inefficiencies, and opportunities for improvement
Draft and maintain clear and compliant SOPs, process flowcharts, and supporting documentation
Establish and manage a centralized repository for process documentation, ensuring version control and accessibility

SOP Governance and Knowledge Management

Develop frameworks for regular SOP review cycles, stakeholder engagement, and process updates
Design and maintain tools for effective SOP tracking and revision history management
Conduct training sessions to promote SOP adoption and consistent usage across teams

Operational Insights and Reporting

Design and generate reports and dashboards to monitor KPIs, process performance, and business outcomes
Analyze trends and provide actionable insights that support continuous improvement initiatives
Present findings through executive summaries and visual storytelling tailored to stakeholder audiences

Business Support and Change Enablement

Support the implementation of new and revised processes across GBS functions
Assist with onboarding, training, and handover activities to ensure smooth transitions
Collaborate with business leaders on initiatives related to operational efficiency and transformation

Support to Strategic GBS Initiatives

Participate in broader GBS initiatives, including client solution design, sales enablement, and transformation efforts
Align process and reporting outputs with enterprise-wide goals
Engage with leaders across sales, operations, and other business functions to drive adoption of best practices

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!