Elevate Customer Experience Through Strategic Learning Design

The Instructional Designer role drives capability across Australian customer operations supporting a leading media organization that reaches over 18 million Australians monthly and delivers stories people trust. This is a specialist, quality-driven role focused on building structured learning that improves real performance outcomes-offering a long-term global career with Emapta for top L&D talent.

Job Overview

Employment type: Full-time

Shift: Day Shift

Work setup: Onsite, Ortigas

Salary: Up to PHP110,000

Benefits That Support Top Talent

Day 1 HMO coverage with free dependent
Competitive salary package aligned with top talent
Prime office location with easy access to MRT, restaurants, and banks
Day shift schedule supporting sustainable performance
Salary Advance Program through banking partner (subject to approval)
Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://emapta.com/training-calendar/)
Free 24/7 access to office gyms (Ortigas and Makati)
Exclusive lifestyle perks (hotel and restaurant discounts)
Employee referral incentives
Standard government and Emapta benefits
20 annual leave credits (5 convertible to cash)
Employee engagement activities
Mentorship and exposure to global leaders and teams
Clear career growth pathways within a structured environment
Diverse and high-performance work culture

Who This Role Is For

This role suits Instructional Designers who thrive in performance-driven environments, take ownership of learning outcomes, and influence business results through structured, data-backed training strategies. You bring both creativity and discipline-balancing engaging content with measurable impact.

The Qualifications We Seek

3+ years of experience in Instructional Design or Learning and Development within a performance-driven environment
Proven track record in designing structured curricula, training frameworks, and performance-based learning programs
Experience supporting customer operations or contact center environments (voice, email, chat)
Strong capability in translating business needs and performance gaps into targeted learning solutions
Solid application of adult learning principles and blended learning methodologies
Proficiency in LMS platforms, content authoring tools, and virtual training systems
Strong facilitation and stakeholder communication skills
Experience building end-to-end learning journeys from onboarding to continuous development
Ability to analyze training data and link learning outcomes to performance improvement
Exposure to digital or AI-enabled learning tools is an advantage

What You'll Own

Design and develop onboarding and capability programs aligned with service KPIs and operational goals
Build structured learning frameworks that support scalable and consistent performance
Facilitate targeted training sessions and reinforcement programs based on performance insights
Diagnose performance gaps using data and stakeholder input, and translate findings into learning interventions
Align training plans with operational priorities and coordinate with key stakeholders
Evaluate training effectiveness through metrics, feedback, and business outcomes
Partner with leaders to strengthen individual and team capability
Develop and maintain training content, SOPs, and knowledge resources for accuracy and relevance
Promote continuous learning through blended, data-driven, and performance-focused approaches

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!

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