Solution Design, Process improvement, Documentation, PPM platform, Stakeholder Engagement, Business Analysis

Unified Modeling Language (UML)

Power Bi, Data Visualization, Microsoft Excel

Confluence, Agile Methodologies, Requirements Management, User Stories, Scrum, Jira, backlog management, Kanban

Automation Tools, Software Design, AI Technologies, ERP Platforms, Regulatory and Statutory Compliance

Power Bi, Data Management, Benchmarking, Microsoft Word, Business process engineering, Analytics

User Acceptance Testing, Functional Specifications, User Stories, Salesforce Service Cloud, Salesforce Sales Cloud, five9, Process flows, Basic understanding of APIs, Salesforce CTI connectors, CRM integrations

Adobe Analytics, Digital Analytics, SEO, AI tools, Conductor platform, Advanced spreadsheet skills, Google Analytics 4, SaaS solutions, Documentation, Project management, Keyword Research