Discover your 100% YOU with MicroSourcing!

Position: Sales Operations Specialist

Work setup & shift: Remote | Nightshift

Why join MicroSourcing

You'll Have

Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one for you and your dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Maintain a balance between work and life with flexible work arrangements.
Career Growth: Access opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

The Sales Operations Specialist will support the multi-client revenue operations execution. You will execute and maintain the systems and data operations that power marketing and outbound performance across 5-10 client accounts.

As a Sales Operations Specialist, you will be responsible for

Data enrichment & list building (Clay workflows, inbound enrichment, outbound target lists)
Reporting & analytics (dashboards and reports from our systems)
Data hygiene & CRM operations (clean, reliable, usable data)

Data enrichment & list operations (primary)

Build and maintain Clay tables and workflows for:

Inbound lead enrichment
Outbound account targeting
Contact discovery + segmentation
Routing/handoff to outbound/cold calling teams

Maintain list quality: dedupe logic, suppression lists, tagging, ICP segmentation, and handoff standards.
Ensure enriched fields map correctly into CRM properties for reporting and follow-up

Reporting & analytics (primary)

Own recurring reporting outputs for internal use (sent to our Commercial Team for client presentations).
Build and maintain dashboards and reports inside the tools (CRM dashboards, standard reports, and lightweight single source of truth views).
Aggregate key signals across:

Digital marketing performance outcomes (lead/call/appointment activity)
CRM lifecycle stages and pipeline signals
Outbound activity and lead status outcomes

Maintain a consistent reporting cadence (weekly and/or monthly reporting packs as defined internally).

Data hygiene & CRM cleanliness (primary)

Own data reliability across systems:

Property consistency and field standards
Lifecycle stage correctness (aligned to our Dream-to-Value methodology)
Contact/company dedupe
Required fields and validation checks

Troubleshoot mismatches between lead sources and CRM records (e.g., ads show X leads, CRM shows Y).

System maintenance & light implementations (secondary)

Maintain implemented systems (fix broken workflows, sync errors, automation issues, and integration failures).
Support 1 implementation per month (typically one at a time), including:

Baseline CRM setup based on our standards
Pipeline/lifecycle configuration
Field mapping and imports
Basic automation + routing

Integrations & automation support (secondary)

Support light integrations and automations using tools like Zapier, native integrations, and platform settings.
Coordinate internally when deeper RevOps architecture work is required.

Compliance awareness (GDPR)

Follow internal guidelines for GDPR-sensitive workflows (especially when working with European customers).
Maintain clean suppression and consent-aware processes when applicable.

Core Systems You'll Work In

Kinetic OS (our multi-tenant CRM + lead operations platform)
HubSpot, Salesforce, GoHighLevel, Zoho
Clay + enrichment/data providers
Kixie (and similar calling systems)
Zapier (and other lightweight integration tools)

Non-negotiables

Clay experience (building tables, workflows, enrichment logic, QA).
Experience supporting outbound operations: handoffs to
Zapier and lightweight integration troubleshooting. calling/sequence teams, list segmentation, suppression management.
Experience in RevOps / Sales Ops / Marketing Ops / CRM Admin work, or a strongly technical ops background with comparable execution experience.
Comfortable working inside CRMs and operational systems (not intimidated by tools).
Excellent English communication (written and spoken) for internal collaboration.
Strong project management habits: task tracking, documentation, proactive updates.
Strong experience (or strong aptitude) with:

Data enrichment + list building workflows
Reporting dashboards
Data hygiene and standardization

Preferred Skills/expertise

HubSpot familiarity (properties, lifecycle stages, workflows, reporting).
Excellent English communication (written and spoken) for internal collaboration.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply

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