Oversees the entire payroll cycle by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls.
Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume and to ensure achievement of monthly SLAs.
Ensures that there is a strong payroll control in place.
Ensures the whole team adheres to the SOX and Audit compliance.
Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team's performance with internal/external stakeholders.
Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
Analyze complex issues and develop and implement solutions without existing guidelines which sets precedents.
Provide guidance and direction to the team according to established policies, procedures, and management guidelines
Manage team performance, provide coaching, and identify career development opportunities relevant to the team
Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity.
Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary
Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
Plan and develop multiple short to medium term projects and contribute to long term initiatives planning. Lead moderate to complex projects as required by the business.
Develop strategies and programs to increase team morale and people engagement

Qualifications

Minimum Requirements:

Bachelor's degree in Accounting, Finance, Human Resources, or related field. MBA is an advantage.
At least 10 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team.
7+ years of experience in payroll management.
Strong knowledge of payroll principles, tax laws, and regulations.
Experience in supporting APAC and ME region is a requirement. Preferably with experience in US and Canada Payroll Operations.
Proficiency in payroll software and systems ADP Global View, Oracle, Workday etc.
Excellent analytical, problem-solving, and organizational skills.
Strong leadership and communication skills.
Strong Stakeholder Management skills.
Strong Project Management skills.
Ability to manage multiple tasks and prioritize effectively.
Attention to detail and accuracy.
Experience in handling at least 30 payroll FTEs.

Attributes:

Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports.(Communication)
Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives.(Collaboration)
Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. (Problem Solving)
Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives.(Operational Management)
Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output(Coaching)
Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices.(Planning and Organizing)
Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations.(Analytical Thinking)
Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team.(Results Oriented)

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