About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Requirements

Key Responsibilities

Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner
Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded
Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience
Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality using Salesforce
Identifying opportunities for process improvements and contributing to the development of customer service policies and procedures
Converting leads into opportunities, particularly focusing on the international market
Providing dental expertise to help customers identify areas of concern and demonstrating how our solutions can help
Encouraging customers to share pictures of their teeth to better understand their needs and facilitate effective consultations
Successfully booking customers for appointments, ensuring a smooth transition from inquiry to service delivery
Meeting key performance indicators (KPIs) and ensuring high conversion rates from leads to clinic show-ups
Requirements
Proven experience in a customer service or customer success role
Strong interpersonal and communication skills, with the ability to build and maintain relationships
Ability to handle customer complaints and resolve issues efficiently and professionally
Experience in sales or lead conversion, particularly in an international market, is a plus
Knowledge of dental products or services is a bonus, with the ability to provide expertise and recommendations
Excellent organizational skills and attention to detail
Ability to work collaboratively with cross-functional teams
Proficiency in maintaining accurate customer records and documentation via Salesforce
Track record of meeting KPIs and achieving high conversion rates from leads to clinic appointments

Benefits

Qualifications:

Bachelor's degree in Business, Marketing, or a related field is preferred
Proven experience in a customer service role, preferably in the healthcare or dental industry
Excellent communication and interpersonal skills, with fluency in English and Mandarin is highly desirable, allowing you to effectively interact with customers and colleagues in these languages
Strong problem-solving and decision-making abilities, with a customer-centric mindset
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Proficiency in using customer service software, CRM systems, and other relevant tools
Positive attitude, empathy, and a genuine passion for providing exceptional customer service

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