Service Delivery Management, Itil, Managed Print Services, Contract Change Management, Fleet Management Systems, Basic Networking Concepts, ITSM Practices, Project Management Methodologies, Operational Performance Analysis, Lean Six Sigma

Ms Office, Project Management, Quality Methodologies, Operational Data Analysis, Six Sigma, ishikawa, Penalty-driven Metrics, Capacity Planning, pareto, Process Documentation, Training Delivery, Key Metrics, Client Management, Auditing, Google Docs, Rca, Reporting

metric management , Change Management, Quality Assurance, Transaction Monitoring, Process Institutionalization, Root Cause Analysis, Process Management, Six Sigma Green Belt, Lean certification, Risk Management, Client Management, Iso 9001, Project Management, Engagement Reviews, Process Control Verification, Process Excellence, Verification Audits

Sap Mm, System Configuration, Sap Ariba, Application Support, User Access Management, It Service Delivery, ITIL-based service operations, change request documentation, ERP platforms, business systems support