CALL CENTER AGENT – TRAVEL ACCOUNT

Cebu City | Onsite | Full-time

Salary and Benefits

Basic salary of up to ₱26,000 per month
Performance incentives and bonuses
Paid training with HMO from Day 1
Career growth opportunities

Qualifications

High School graduate (old curriculum) or Senior High School graduate.
No BPO or travel experience required.
Good English communication skills.
Strong customer service and problem-solving skills.
Basic computer skills and ability to multitask.
Willing to work onsite in Cebu City.
Willing to work on shifting schedules, including nights, weekends, and holidays.

Job Description

We are looking for Call Center Agents for our Travel Account to assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and other travel-related inquiries. The ideal candidate should have good communication skills, attention to detail, and a customer-focused attitude.

Responsibilities

Handle customer inquiries about flight bookings and hotel reservations.
Assist customers with booking changes, rebookings, and cancellations.
Provide information about travel schedules, policies, and reservation details.
Help resolve concerns regarding baggage, delayed flights, and other travel-related issues.
Assist customers with reservation updates and special requests.
Provide accurate information about travel services and booking procedures.
Handle customer complaints professionally and offer appropriate solutions.
Document customer interactions accurately.
Escalate complex concerns to the appropriate team when necessary.
Maintain customer satisfaction and service quality standards.

Work Setup: Onsite

Location: Cebu City

Employment Type: Full-time

Ready to start your career in the travel industry Fresh graduates, career shifters, and applicants without BPO or travel experience are welcome to apply!

Call Center Agent| Travel Account | Cebu City