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Resolve complex customer issues and provide technical support for Lyric products.
Investigate reported issues, perform root cause analysis, and coordinate resolutions.
Manage support tickets, escalations, and follow-ups to ensure SLA compliance.
Conduct customer engagement sessions and provide proactive product assistance.
Maintain accurate case documentation, support metrics, and customer communications.

Skills and requirements:

With 3 years of experience in

Urgent Hiring - Product Support Analyst (Healthcare/Claims)