Main Duties and Responsibilities:

Oversee day-to-day operations of the branch to ensure smooth and efficient functioning
Manage staff schedules and allocate resources to ensure optimal coverage and performance
Develop and implement standard operating procedures (SOPs) to improve performance and efficiency
Ensure that the branch complies with all applicable laws, regulations and policies
Ensure that customers receive prompt and exceptional service in line with the company's standards
Resolve customer complaints and escalate complex cases to the relevant authorities as needed
Continuously monitor customer feedback, interpret results and take action to improve customer satisfaction
Develop and implement a sales strategy that drives revenue growth and meets or exceeds the branch's sales targets
Identify new business opportunities and market trends to develop new products and services that meet customer's needs
Build customer relationships to increase customer loyalty and retention
Monitor the branch's financial performance and identify opportunities to increase profitability and control costs
Develop and manage the branch budget, ensuring that expenditure is within budget limits
Conduct financial analysis and reporting to identify root causes of any variances from budget
Recruit, train, coach and mentor staff to ensure they are equipped with the skills to perform their roles effectively
Conduct ongoing performance evaluations to identify areas for improvement and implement action plans to address any gaps.
Foster a positive work environment that encourages staff to be engaged and productive

Qualifications:

At least 5 years of experience in the same capacity of operation or similar field, 3 years of which is in a supervisory or managerial position
Bachelor's Degree in Management, Marketing, or Accounting
Attention to Details
Proficient in written and verbal communication
Strong Organizational skills
Unquestionable Integrity
Business and strategic planning skills
Knowledge in Hiring, training, coaching & performance management skills
Must be computer literate
Possess strong leadership skills and personality

Branch Manager - Plaza De Oro Tarlac