Database Architecture, Performance Tuning, Database Administration, Automation scripts, Writing and optimizing complex queries, Compliance standards, Stored procedures, Database monitoring tools, Backup and recovery techniques, Database security management

Common Service Data Model (CSDM), IT Service Management (ITSM) principles, Change management, ServiceNow scripting, Root Cause Analysis, Process Optimization, ServiceNow configuration, Workflow automation, ServiceNow ITSM, Troubleshooting

Cisco Unified Communications Manager (CUCM), Network Engineering, Rtmt, Cisco Unity Connection, Load Balancers, Network Protocols, Cisco Manager Express, Cisco Unity Express, Cisco Unified IM Presence, Cisco Expressway, Router Cube, Calabrio Voice Gateway, network security principles, optimizing network performance, switching technologies, troubleshooting complex network issues, diagnostic tools