stakeholder workshops , Frd, Functional Testing, Uat, Brd, Requirements Gathering, User Stories, Process flows, Risk Management, audit management, Process Mapping, Policy Compliance Management, Acceptance criteria, Functional solution design, ServiceNow GRC, Functional documentation, Key Control Management

Sap Solution Manager, Sap Basis Administration, Change Management, Coordinating cross-functional teams, Analyzing complex business processes, System integration concepts, Business process optimization techniques

analytical modelling , Power Bi, Advanced Excel, Tableau, Business Intelligence

process redesign , Knowledge Transfer (KT sessions, Requirements Gathering, Service Transition, Software Development Life Cycle, Release management, Systems Analysis, Ms Office, ITIL certification, User training and documentation, Agile Scrum Framework, Project management, Workflow systems analysis, Deploying packaged applications

process mining , process redesign , Rpa, Digital Transformation, BusinessOptix, Signavio, AI adoption change management, automation initiatives, human-agent collaboration design, Business Analysis, generative AI tools, data-driven decision making, Value Stream Mapping, low-code platforms, AI fluency, AI-enabled workflows

Requirements Management, Systems Analysis, Business Process Analysis, software project delivery, facilitating stakeholder interviews, Business Analysis

workflow optimization , Erp, Digital Transformation, Bpmn, Prosci, Change Management Frameworks, Visio, Process Mapping, ADKAR, Gis, Eam, Lucidchart, software implementations

Customer Relations Management (CRM), User Acceptance Testing (UAT), Solution Design, Process Analysis and Optimization, Business Requirements Gathering, System Testing and Validation, Stakeholder Communication, Documentation and Reporting, Project Management Support