Outlook, Service Delivery, Microsoft 365, Excel, Client Success, Word, Powerpoint, Customer Support, Customer Experience, Teams, Account Management, CRM

Ms Excel, Knowledge management solutions, Basic billing concepts, AI-enabled tools, Customer Service Management, Crm Systems, Telecommunications terms and infrastructure

Customer Service Representative BPO Experience, Attention To Detail, Interpersonal Skills, Communication Skills, Active Listening, Adaptability

Customer Success, CRM, customer service, technical support, Client Support, Ticket Management Systems, Helpdesk

Customer service

Fluency in Portuguese, Customer service, Digital tools and tech platforms, Problem-solving

compliance procedures , Reporting Tools, Records Retrieval, Internet Research, Customer Service, Editing Skills, Telephone Communication, Handling High Call Volume, Written and Verbal English

customer service software, Microsoft Office Suite