Hardware Troubleshooting, CRM ticketing platforms, Zendesk CRM

AWS Connect, digital tools, call center operations, Technical Troubleshooting, multi-channel support, contact center tools

Scripting, Apis, Requirements Gathering, AI tools and LLMs, Prompt engineering, Zapier or workflow automation platforms, CRM or customer success platforms, Product management, Webhooks, Technical product implementation, No-code low-code tools, SaaS products

vessel operations , AI automation, commercial shipping, Microsoft Office Applications