Point-of-Sale (POS) Systems, Servicenow, Microsoft 365, Technical Support, SaaS Applications, Basic networking concepts, Active Directory, Remote troubleshooting tools, Troubleshooting, Windows environments

troubleshooting desktop laptop hardware and software issues, basic network troubleshooting LAN WiFi internet issues, printer and peripheral support, Microsoft Office Microsoft 365 support, Windows OS installation and configuration, Active Directory user creation password reset

User Access Management, System Application Administration, Incident Ticket Management, Root Cause Analysis, Documentation Knowledge Sharing, Technical Support Troubleshooting, Cross-Functional Collaboration, Process Improvement, Common network protocols, Microsoft 365 Administration, IT Security Access Control, SQL management, IIS application hosting, Server Infrastructure Support, Virtualization technologies, User Communication Live Support, Networking fundamentals

Microsoft Active Directory, Exchange remote access technologies, System patch practices, User desktop management, Imaging, Cisco based routing and switching