SAP, Genesys, Oracle, real-time monitoring, Capacity Planning, ASPECT tool, Forecasting, Scheduling, IEX

Salesforce Service Cloud, Reporting Platforms, Case Management Workflow, Sales Operations, Business Operations, Knowledge Management Tools, Ticketing Platforms, zendesk, GTM Support, Shared Services, AI-powered Workflow Automation

Cisco Ccna, Tier 3 certification

Change management, Operational Management, Vendor management, Process improvement, MSP agency operations, Technical service delivery, Product Incubation, Documentation, Communication

information security awareness , Ms Office, Client Onboarding and Support, Ticketing Issue Resolution, Google Workspace Proficiency, Operational Efficiency, Customer Support, Process Documentation, Reporting and Metrics Dashboarding, SLA Turnaround Time Monitoring, Billing Validation Support, Credit Bureau System Management, Anaconda Jupyter software, CB Portal Access, CIC Accreditation, Data Quality DQUA Monitoring Management, CIC Coordination External Government Liaison

Compliance requirements, Security monitoring tools, OT security frameworks, Analytical and problem-solving skills, Incident response processes specific to OT