We're Hiring: Transitions Manager (BPO)

Work Where People Matter

• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

• Rewards when you refer friends to join the team

• Enjoy a dynamic role where you influence strategy, partner with global leaders, and drive successful migrations from end to end

Your Day-to-Day

• Engage with business lines to understand migration requirements.

• Develop detailed project plans to support effective migration execution.

• Coordinate with cross-functional teams to ensure all deliverables are met.

• Escalate issues promptly while providing viable alternative solutions.

• Partner closely with business stakeholders to ensure smooth execution of transition plans.

• Continuously enhance and update migration methodologies and toolkits.

• Proactively identify, prevent, and resolve bottlenecks through practical solutions under tight deadlines.

• Manage customer relationships, account oversight, and operational control of assigned tasks.

• Provide pre-sales and post-sales support, including C-level interfacing and managing blended offshore/onshore delivery operations.

• Lead and manage teams to achieve transition success.

• Maintain strong communication and interpersonal relationships with stakeholders.

• Uphold customer relationship management practices.

• Ensure all transition projects remain fully auditable.

• Ensure all forecasted costs are understood at project initiation and that transition budgets are aligned with the account team.

• Develop and maintain strong commercial awareness of Tech Mahindra processes and standards.

What We're Looking For

• More than 5 years of relevant hands-on experience.

Work Setup

• Location: Eastwood, Quezon City

• Shift: Shifting Schedule

About Tech Mahindra Philippines

• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

• If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.