We are looking for an IT Support Specialist to provide enterprise desktop and endpoint support in a manufacturing environment. The ideal candidate will have hands-on experience with Windows deployment, Microsoft Intune, SCCM/MECM, Autopilot, and end-user support while delivering excellent customer service.

Employment Setup

Initial 2-month project-based engagement
High-performing candidates may be considered for absorption/regular employment based on business requirements and performance

Work Schedule

100% Onsite
5 days a week
Standard business hours, approximately 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM local time

Key Responsibilities

Deploy, configure, and support Windows 10/11 devices
Troubleshoot desktops, laptops, peripherals, and endpoint issues
Support Microsoft Intune, SCCM/MECM, and Autopilot operations
Provide Microsoft 365, Entra ID (Azure AD), and BitLocker support
Perform user profile and data migration activities
Handle ITSM ticket queues, asset management, and runbook execution
Coordinate OEM warranty, depot repairs, spare assets, and loaner devices
Conduct basic PowerShell troubleshooting and Windows log collection
Escalate complex incidents following established support procedures

Required Skills

Windows 10/11 deployment and endpoint troubleshooting
Experience with Microsoft Intune, SCCM/MECM, and Autopilot
Microsoft Entra ID (Azure AD), BitLocker, and Microsoft 365 support
User profile and data migration experience
ITSM ticketing and asset management experience
Basic PowerShell knowledge
Strong written and verbal English communication skills

IT Support Specialist (Windows / Intune / SCCM)