Job Type: Full-time

Work hours: 9:00 AM – 5:30 PM CT

Job Overview:

We are seeking an experienced AR, Collections & Legal Compliance Specialist to support residential property-management operations for communities in Texas, beginning with the Beaumont and Galveston areas, with potential expansion across the portfolio. The role reports to a designated Operations Leader.

The specialist will take ownership of the administrative processes surrounding Accounts Receivable, delinquency and collections, resident communication, payment commitments, notices, community compliance, legal/eviction administration, and move-out coordination.

The ideal candidate is highly disciplined, process-oriented, and exceptionally accurate with resident ledgers, dates, documentation, and legal/compliance workflows. The role requires strong communication skills, sound judgment, and the ability to manage sensitive resident matters professionally while following standardized procedures.

Key Responsibilities:

Accounts Receivable & Delinquency
Review portfolio accounts receivable and delinquency activity in Rent Manager daily.
Maintain accurate collection queues by community and resident.
Identify newly delinquent accounts, aging balances, recurring delinquency, and high-risk accounts.
Contact residents according to approved collection procedures using telephone, text, email, resident portal, and other approved channels.
Document material collection attempts and resident responses.
Establish and document approved payment commitments and track their due dates.
Follow up promptly on missed or broken payment commitments.
Maintain accurate collection notes, tasks, account statuses, and supporting documentation.
Escalate requests for exceptions, payment plans, hardship assistance, or management variances according to established procedures.
Produce recurring delinquency and collections reports and participate in weekly collections/accountability reviews.
Identify systemic causes of delinquency and recommend process improvements.
Notice Administration
Prepare approved late notices and collection communications using standardized, state-specific procedures and templates.
Maintain notice dates and evidence of delivery or service where required.
Track statutory and company deadlines.
Verify resident ledgers, lease information, prior notices, and supporting documentation before escalation.
Escalate inconsistencies or missing documentation before legal action proceeds.
Administer approved late-notice and statutory-notice workflows in Rent Manager according to state-specific procedures and required U.S./legal approvals.
Community Compliance & Enforcement
Receive field-inspection results, photographs, videos, resident complaints, and other supporting information.
Create and maintain compliance cases in Rent Manager.
Verify supporting evidence before initiating approved resident communications.
Prepare standardized Community Guideline notices and corrective-action correspondence.
Establish cure deadlines according to approved procedures.
Communicate professionally with residents regarding required corrective actions.
Track open compliance cases and cure dates.
Coordinate reinspections with local Community Operations Specialists.
Maintain complete evidence and communication histories.
Identify repeat or serious violations and escalate unresolved matters according to approved enforcement procedures.
Maintain consistent application of Community Guidelines across communities.
Identify recurring property-level compliance issues and report patterns to Operations leadership.
Legal & Eviction Administration
Identify accounts or compliance cases that have reached an approved escalation threshold.
Assemble complete resident account and compliance documentation, including ledgers, leases, notices, payment histories, payment commitments, photographs, and communication records.
Prepare legal referral packets.
Coordinate directly with authorized U.S. management and legal counsel.
Track filing dates, hearings, judgments, writs, possession dates, appeals, and other legal milestones.
Maintain accurate legal status and next actions in Rent Manager.
Track attorney requests for additional information.
Coordinate with field personnel regarding possession or other physical-action requirements.
Maintain a portfolio-wide eviction and legal pipeline.
Immediately escalate missed deadlines, legal complications, or incomplete files.
Handle legal and eviction matters administratively and do not independently determine legal strategy, file pleadings as legal counsel, serve process, or perform actions reserved for licensed or authorized U.S. professionals.
Move-Out Coordination
Receive and document Notices to Vacate and establish expected move-out dates.
Coordinate required resident communications.
Track possession status and key returns.
Coordinate field inspections and physical documentation.
Obtain forwarding information.
Ensure resident and unit/site status is accurately updated in Rent Manager.
Trigger the appropriate vacancy, turnover, or asset-management workflow upon possession.
Coordinate the handoff to the Home Asset & Inventory Specialist when a home becomes vacant, abandoned, surrendered, or otherwise requires title or asset review.
Coordinate with the Revenue Team when marketable inventory becomes available.
Abandoned / Evicted Home Handoff
Ensure a formal handoff occurs once legal possession, abandonment, surrender, or another approved transition is completed.
Provide the receiving asset-management team with occupant status, possession date, legal status, known ownership/title information, resident ledger, supporting legal documents, field photographs, key/possession status, known liens or claims, and the next required action.

Required Skills & Qualifications:

3+ years of U.S. residential property-management experience.
Direct experience in Accounts Receivable, delinquency, and collections.
Strong experience reading, reviewing, and reconciling resident ledgers.
Experience administering late notices and collection workflows.
Experience managing Community Guideline and/or lease-compliance cases.
Familiarity with U.S. eviction workflow administration.
Experience coordinating with attorneys or legal departments.
Experience with move-out and possession administration.
Strong experience with Rent Manager, the company's CRM/property-management software, is highly preferred, particularly with Resident Ledgers, AR/Collections, charges and payments, resident notes and history, tasks and queues, documents and notices, attachments, workflows, automation, reporting, resident communications, move-outs, legal/compliance tracking, and dashboards.
Experience building or improving Rent Manager workflows, automated task sequences, and collection/compliance queues is highly desirable.
Excellent spoken and written English.
Exceptional attention to legal dates, deadlines, resident records, and supporting documentation.
Ability to conduct difficult resident conversations professionally.
Strong emotional discipline, judgment, and professionalism.
Ability to follow standardized procedures accurately without improvising or deviating from approved processes.
High integrity and willingness to identify inconsistencies, incomplete documentation, or questionable records.
Strong organizational skills and ability to manage multiple collection, compliance, legal, and move-out matters simultaneously.
Reliable high-speed internet, dependable computer, professional workspace, and quality headset.

Note: An NBI or police clearance will be required upon acceptance of the job offer.

Remote AR, Collections & Legal Compliance Specialist