network connectivity , ticketing systems , Software Installation, Operating Systems, Windows, Microsoft 365, Macos, Hardware Troubleshooting, Azure, endpoint management tools, user account management, Active Directory, endpoint administration

ticketing systems , Networking, technical support, Troubleshooting

Typescript, Javascript, Graphql, Php, React Native, Sql, AWS, Grafana or similar monitoring tools, REST API debugging, Sentry or similar error-tracking tools, Production-scale relational databases

File Systems, UNIX, Ssh, Osi Model, Windows server, Putty, Http, Linux, Https, Linux Commands, MS SQL, Windows OS, Macos, Uefi, Dns, VMware, Nas, BIOS, San, DHCP, Ms Exchange Server, Oracle Db, RAID configurations, system log analysis, Hyper-V, Active Directory

Terminal Services, Remote Desktop Services, Networking Devices, Exchange Server, Windows Server, Printers, Office 365, Laptops, wireless equipment, Microsoft Applications, Unix Systems, Microsoft server environments, MS Hyper-V, Active Directory, Oracle solutions, virtualization technologies, ticketing system for incident management

Salesforce Development, Apex Programming, Visualforce Pages, Lightning Components, Salesforce platform architecture, analyze and optimize Salesforce workflows, debugging and troubleshooting techniques specific to Salesforce environments, integration techniques and tools within the Salesforce ecosystem

Incident And Problem Management, Rest Apis, Postman, Third-party vendor integration support, Basic SQL and database troubleshooting, Ticketing ITSM tools, Basic cloud platform troubleshooting, API and system integrations, Log analysis and monitoring

ticketing systems , Microsoft Certified Professional, Microsoft Office, Incident Management, Operating Systems, Desktop and Application support troubleshooting, Microsoft Desktop Support Technician, Network and System Administration