Support Project Manager - Contractor

Accountable for accurate, on-time completion of assigned tasks within the shift
Escalates blockers or issues to the in-house shift lead or Senior PM as appropriate
Does not carry shift lead authority or team-level escalation responsibility
Operates within a clearly defined task scope agreed upon per engagement

CORE RESPONSIBILITIES

Task Execution

Execute assigned PM support or coordination tasks accurately within the shift
Follow task briefs and guidelines provided by the Senior PM or in-house shift lead
Complete deliverables within agreed timelines and flag blockers proactively
Maintain clear task logs and update status as required

Escalation Handling

Quality Control Support

Communication & Coordination

Maintain clear communication with the Senior PM during and after the shift on all notable events
Provide task status updates to the shift lead or SPM as required

SKILLS & COMPETENCIES

Shift Operations & Task Management

Ability to manage multiple moving parts across a shift without losing visibility
Strong task prioritization and traffic management skills (In-House emphasis)
Familiarity with production workflows and task management tools
Comfortable working with urgency and maintaining composure under shift pressure

Communication & Coordination

Clear, professional written communication, particularly for handoff notes, shift logs, and escalation reports
Ability to relay information accurately and concisely between layers of the team
Proactive in flagging issues without waiting to be asked

Problem-Solving & Judgment

Freelance: Exercises judgment within the task scope; escalates rather than improvises outside it
Stays calm and methodical in escalation scenarios

Quality Awareness

Working knowledge of QC standards and review processes
Attention to detail in reviewing or executing production output during the shift
Consistent application of quality standards set by the Senior PM