Network, Exchange, Printer installations, ITIL Certification, MCP, Desktop issues, Hardware issues, Wireless issues, Systems backup

ticketing systems , Desktop Support, Hardware Troubleshooting, It Service Desk, Software Troubleshooting

Outlook, M365, Intune, Windows, Vpn, Macos, OneDrive, MFA, Endpoint Manager fundamentals, DNS connectivity, Basic networking concepts, Mobile Multimedia products and devices, group access licenses, Sharepoint, IT Security fundamentals, Endpoint management, Identity access management concepts, Teams