ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, Microsoft Windows 10, troubleshooting concepts, ITSM processes

remediation , Windows Server, Outlook, Intune, Dns, DHCP, Client Administration, Security Compliance, Active Directory, Exchange O365, OneDrive, Teams, print services, O365 Services

email systems , Outlook, Switches, Networking, Servers, Firewall, Windows Environment, Exchange, Tcp/ip, Routers, backup systems, Active Directory, IT asset inventory

M365, Microsoft Windows, security patch management, Active Directory, end-point applications

VMware, Hyper-V, Microsoft 365 and Exchange, Remote access tools, Microsoft 365 User Administration, Active Directory, Windows 11

mobile device support , Servicenow, Basic Networking Knowledge, Jira, Entra ID, Supporting migration programmes, Microsoft 365 administration and troubleshooting, Active Directory, Hardware deployment and break-fix support, Windows desktop support

RedHat, Wan, Veeam, It Infrastructure, Aix, VMWare, Firewall, Server Hardware, Linux, Vcenter, Lan, Access Points, Routers, Virtualization, WIFI controllers, Network Equipment, network switches

Basic Networking, Microsoft Office, Windows operating systems, IT ticketing systems, Active Directory

Backup Recovery, Onsite Support, Remote Support, user profile administration, Installation, basic networking support, migration of IT peripherals, installation and configuration of software, re-installation