User Acceptance Testing, Functional Specifications, User Stories, Salesforce Service Cloud, Salesforce Sales Cloud, five9, Process flows, Basic understanding of APIs, Salesforce CTI connectors, CRM integrations

Confluence, Jira, Agile Methodologies, Requirements Gathering, Technical Documentation, ERP Systems, Process Improvement, Business Analysis

Use cases, User Stories, Agile Methodologies, Business Process Analysis, Requirements Gathering, Stakeholder Collaboration, Process flow diagrams, Business process modeling, Functional Solution Support, Requirements documentation techniques, Documentation

Sql, Python, Requirements Gathering, Agile Methodologies, Solution Design, Data Analysis, User Story Mapping

SAP, Confluence, Power Bi, Agile Methodologies, Excel, JIRA, Sql, Data Analysis, project management principles, Jd Edwards, ERP systems