About The Team

Lead the Payments & Credit business product management teams in the Philippines, working with regional product and technology teams to own local product strategy and delivery across payments/wallet and lending, building team capacity, and driving initiatives independently with senior stakeholders.

Job Description

Lead the ShopeePay and Credit product teams, managing 7 direct reports and 1 sub-lead, and own local product strategy, requirements, roadmap priorities, and execution across payments/wallet and lending in alignment with business goals and customer needs.
Oversee the end-to-end product lifecycle, from conceptualization and development to launch, performance monitoring, and continuous optimization.
Set clear direction and priorities for the Product teams, resolving capacity trade-offs and ensuring timely delivery of high-impact initiatives and measurable business outcomes across multiple business lines.
Coach, mentor, and develop PMs and QA into owners of their areas and product metrics; hire, onboard, and build team capacity and bench strength, fostering a culture of ownership, collaboration, innovation, and continuous improvement.
Partner with Business Units, Business Development, Regional Product and Technology teams, Developers, and cross-functional teams such as Analytics, Operations, Fraud, Risk, Collections, and Compliance to drive product initiatives.
Leverage customer insights, market trends, and product metrics to identify opportunities, solve complex challenges, and guide product decisions.
Establish and improve product management processes and ways of working to strengthen team effectiveness and product delivery.
Serve as the key product subject matter expert and strategic partner to senior stakeholders.
Ensure products meet local regulatory and compliance requirements, driving product risk assessments, sign-offs, UAT, and launch readiness.
Raise clear, high-quality product requirements (e.g. FRF/BRD) to regional teams, challenging stakeholder requests so each build has clear impact, minimum viable scope, and metrics.
Operate independently: make and own decisions within scope, escalate selectively, and keep senior leadership informed on status, risks, and trade-offs.

Requirements

At least 8 years of product management experience in banking, financial services, fintech, or leading technology companies, with at least 3 years in payments/wallets or lending and working knowledge of the other.
Proven experience leading and managing a Product team of 10 or more, directly and through a sub-lead, including coaching junior PMs, and owning product strategy, roadmap, and end-to-end delivery.
Strong track record of launching, scaling, and optimizing products or features in a fast-paced environment.
Strong analytical and strategic thinking skills, with the ability to translate data and insights into actionable business decisions.
Excellent stakeholder management, communication, and influencing skills across multiple functions and seniority levels.
Strong people leadership: hiring, coaching, performance management, and building team capacity, alongside project management, prioritization, and problem-solving capabilities.
Demonstrates strong ownership, integrity, adaptability, customer focus, and a growth mindset.
Working knowledge of Philippine regulatory requirements (BSP) for payments/e-money and/or lending.
Comfortable working with regional teams across time zones and engaging senior leadership.
This role is Work From Office in Ortigas.

Head of Product - Product, ShopeePay