various software applications, frontline coaching, customer service software, Active Quality Call Auditing, call listening, CRM, Computers, QA checks, real-time objection handling

Ms Office, AML Compliance, KYC process, Data Analysis, project operational management, complex problem-solving, Reporting

google sheets , Slack, Microsoft Excel, CRM ticketing systems, Performance coaching, Analytical Thinking, Voice operations leadership, Reg E and Compliance, Operational reporting, Dispute investigation, Queue and backlog management

Coaching, Communication