High degree of computer proficiency utilizing Microsoft Office applications, D365 experience, General Accounting Experience, BPO Shared service Experience, Excel Skills, Process improvement, Performance management including coaching, Escalation handling, Issue resolution

Verint, Team Management, Onboarding and Continuous Learning, Transactional Monitoring, Coaching and Development, CE Audit Form and Guidelines

Quality Management System, Coaching, Resource Management

Leadership coaching, Email, Supervisory Experience, Back Office, Employee Engagement, Client Relationship Management, Process improvement, Healthcare Customer Service, Team-building, Chat, Voice

Time Management, TTEC and client tools and applications, Support outage processes, Troubleshoot technology issues, Computer systems

Coaching, Telesales, Telemarketing techniques

Jira, Slack, Salesforce, Propertyware, Buildium, customer onboarding lifecycle, property management operations, project management platforms, quality assurance methodologies, Crm Systems, TaskRay, SaaS implementation methodologies, coaching frameworks, Microsoft Office Applications, Zoom

Verint, Team Management, Onboarding and Continuous Learning, Operational alignment, Transactional Monitoring, Coaching and Development, Managing Client Relationships, CE Audit Form and Guidelines