About the Role

We are looking for a AR Billing Escalations Analyst to join our Finance team and take ownership of complex billing disputes, payment issues, and high-level accounts receivable escalations.

This role serves as a key bridge between Finance, Collections, Operations, clients, customers, and third-party collection partners. The ideal candidate is a strong problem-solver who can investigate complex account issues, identify root causes, communicate effectively with B2B stakeholders, and drive disputes through resolution.

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Key Responsibilities

Billing Escalations & Dispute Management

Manage the AR escalations mailbox and serve as a primary point of contact for complex billing and payment disputes.
Investigate account discrepancies through detailed account reconciliations and root-cause analysis.
Research billing and payment history to determine appropriate resolutions.
Communicate professionally with B2B clients, customers, and internal stakeholders to resolve sensitive payment issues.
Maintain positive business relationships while ensuring accurate and timely dispute resolution.

Collections & Internal Support

Manage internal support requests and tickets from the Collections team.
Provide supporting billing documentation, including invoices, Statements of Account (SOA), Proof of Service, and payment details.
Research and validate account information to support collection activities.

Pre-Collection Account Validation

Perform account validation for accounts being considered for third-party collection transfer.
Review account status, payment history, outstanding balances, and supporting documentation.
Ensure required service cancellations and account updates are accurately completed prior to agency transfer.

Third-Party Collection Agency Coordination

Coordinate with external collection agencies regarding payment disputes, account information, and documentation requests.
Validate payments and disputed balances to ensure external recovery efforts are based on accurate and complete information.
Investigate and resolve discrepancies raised by third-party partners.

National Accounts & Special Projects

Lead reconciliation activities for National Accounts and large customer portfolios.
Research missing payments, unapplied payments, and account discrepancies.
Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
Participate in special projects and process improvement initiatives designed to improve AR operations and reduce recurring billing escalations.
Identify recurring issues and recommend improvements to prevent future disputes.

Qualifications

At least 2 years of experience in B2B Finance, Accounts Receivable, Billing, Collections, or a related environment.
Bachelor's degree in Finance, Accounting, Business, or a related field preferred.
Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
Proficiency in Microsoft Excel and Google Workspace.
Experience working with AR management, billing, collections, or ticketing systems.
Strong analytical and problem-solving skills with the ability to investigate complex account issues.
Excellent written and verbal communication skills.
Strong negotiation and stakeholder management skills.
High attention to detail and ability to manage multiple escalations and priorities.
Must be able to work in office in Alabang, Muntinlupa.

AR - Billing Escalations Analyst