Microsoft Office, After-Sales Service Operations, Forecasting, Leadership, Analytical Skills, Continuous Improvement, Customer Service, Workshop Management, Business Reporting Tools, Process Optimization, People Development, Performance Management, Resource Planning

International Trade, Logistics processes, Import Export

Digital Transformation, Order Management, B2B Portal Adoption, fulfilment, Customer Compliance Requirements, Process Optimization, Cross-functional Collaboration, Data Analysis

Shopify, Workforce Planning, Customer support KPIs, Gorgias, Subscription management platforms, Queue Management, Operational reporting, Rostering, Escalations, Fulfilment partners, 3PLs, Logistics teams

sop development , operational analysis , Microsoft Office, KPI management, Project management, Service monitoring, Lean Initiatives, Workforce Planning, Customer feedback management systems, Real-time issue resolution, Training strategies, Risk management, Ground handling systems and technology

metrics reporting , team performance , team problem solving , Microsoft Office, Information Technology, Quality Assurance Processes, Resolve Operational Issues, Statistics, Scheduling, Operations Management, resolved escalations, Issue Resolution, Handle Enquiries, Liaising With Internal Stakeholders, Knowledge Base, Escalation Process

risk awareness, Resource Management, Team Management, team-building, logistics processes, prioritisation, Business Acumen, coaching, International Trade, Import Export

SAP, order processing, customer e-invoicing, distributor operations, Inventory Control, Export Documentation, customer service workflows, Customer Service Operations, Route Planning, order fulfilment, delivery coordination, outlet coverage, Stock Control, field execution, fleet readiness, Invoicing

Operations Production, Laundry linen management software, Ms Office Excel, Quality Compliance, Client Logistics Coordination

Erp, System Testing, 3pl, 4PL, Project Management, Customer Service, Cutover, Order-to-Cash, Logistics Distribution