Ip Phones, PowerShell, service delivery, Problem Management, Incident Management, Python, troubleshooting complex voice and telephony issues, Mediant Gateways, SBCs, Microsoft Teams Telephony, Routing Manager, AudioCodes solutions, enterprise voice infrastructure, SIP signaling, call flows

It Services, change management, automation, managed platforms, technology vendors, AIOps, Root Cause Analysis

Saas, Enterprise Software, Service Delivery, Cloud, operational delivery, SLA governance, Stakeholder Management

Apis, Cloud Migration, Automation, Integration patterns, SQL-based analysis

Netsuite, Change Management, Microsoft Excel, Accounting Treatment, Internal Control, Issue Resolution, Data Analysis, Gaap, Financial Reporting

Service Delivery, Servicenow, It Operations, Itil, It Asset Management, ITAM frameworks, HAM, SAM

Certifications in PMP and/or ITIL are preferred., • At least 3 years of experience in a managerial role for IT Service Delivery Operations for international clients., • At least 5 years experience in any IT Technical role – developer - system administrator – DBA - solutions architect - network management, • Demonstrated track record in successful service delivery and application of IT management practices - methodologies and tools, Linux/Unix - MySQL - system and network configuration, SDLC and Application Support & Maintenance, Strong Business Acumen / Value Chain, JIRA, Servicenow, At least 10 years of experience as an IT Professional with 3 years experience in Operations and Project Management, • At least 2 years of experience in handling IT Application Development projects, • Proven success in providing leadership for applications support teams by building and motivating team members to meet service delivery KPIs, • Have experience and working understanding of ITSM tools, IT Service Operations or IT Service Management

Operational Readiness Service Transition, Solution Evaluation Enterprise Architecture Compliance, Project Management Office PMO Leadership, Team Leadership Capability Development, Digital Transformation Application Development, Project Planning Governance Lifecycle Management, Enterprise Systems Delivery Implementation, Business Process Analysis Benefits Realization, Stakeholder Cross-Functional Delivery Management, Data Engineering Integration Dashboard Delivery, Vendor Management SLA Enforcement