The Client Service team's performance is critical to our market perception and business health. This team is therefore tasked with creating a recognized market-leading position in communications planning, strategic approach, implementational & executional management, and client servicing.

Reporting Structure:

Reporst directly to Media Cluster Lead/Business Unit Director
Expected to manage direct reports (Client Service Executives) as well as any specialist services that are being deployed in the business unit.

The role encompasses:

Involvement in the media strategy development process.
The effective translation of the media strategy / property into detailed plans.
Identification and management of creative / innovative media initiatives that are born out of the strategic media direction.
Management of the implementation of plans throughout their delivery.
Client liaison.

Key Responsibilities:

1) Origination of the Media Plan

Working with the Media Cluster Lead/Business Unit Director and client to create clear and coherent plans that bring the media strategy to life.
In-depth assessment of all candidate media options and detailed recommendation of proposed communication solutions, working alongside OMG specialist units (Strategy, D&A, Content, Fuse) .
Involvement in creative development workshops as required.
Working closely with the Media Cluster Lead/Business Unit Director in your team to ensure smooth and relevant translation from strategy to plan.
Assess, identify and recommend creative media initiatives that deliver greater strategy depth and impact to the media plan.
Undertake the implementation of agreed initiatives, including the briefing of third parties, as and when required.

2) Management of the media process and strengthening client relationship

Origination of detailed briefs for relevant specialist or third party units (e.g. buying brief, digital adops brief), working with the Media Cluster Lead/Business Unit Director.
Day to day management and ownership of implementation process. Ensure brief is delivered / brought to plan, within appropriate criteria (budget, target).
Client contact for the whole implementation process (presentation of business/media reviews, detailed media recommendations, negotiation, and inventory management issues).
Collation and reporting of competitive data (when relevant).
Timely delivery and upkeep of all relevant reporting systems and templates (media plans, contact reports, status reports).
Post campaign reporting that quantifies the value of the media strategy.
Makes full use of available tools and information and provides proper substantiation for recommendations.

3) Development and direction of CS Exec/Assistant if applicable

Clear delegation and clarity when it comes to all basic tasks so CSE is able to step up taking on more responsibility.

4) Protecting our high standards

Ensure that any work that leaves the agency is of the highest standard
Be part of producing ideas that inspire, motivate, engage and create commercial action
Be part of producing award winning work
Understands the business dynamics & identifies what marketplace response is required to build Client's business.

5) Integration

Think like a solutions provider
Ensure you encourage the use of other agency services

Experience required:

At least 4 years of industry experience, strong media planning & buying experience is preferred
Good understanding of media fundamentals and strategic planning capabilities
Strong client facing communication & presentation skills

Attributes:

Passionate, with strong opinions about communications
An instinctive desire to exceed expectations (clients and management) and deliver cutting-edge strategies
Ability to build strong relations with colleagues, clients, network partners and external agencies
Can demonstrate good organizational skills and attention to detail
Can manage and change priorities rapidly, effective under pressure

What we offer you

HMO upon Day 1
Health insurance coverage for one dependent or Health and wellness benefit
Group Life and Accident Insurance
Internet Allowance
Mobile Allowance
Vacation and Sick Leave
Birthday Leave
Loyalty Service Incentive
Retirement Benefit

Client Services Manager