Servicenow, Microsoft 365, Jira, Excel, ITIL concepts, Presentation Skills, Active Directory, zendesk, remote desktop tools, ITSM ticketing systems, Remedy

Microsoft 365, Active Directory Administration, desktop support, Microsoft Outlook, Windows operating environments, ITIL-aligned service delivery framework

Servicenow, Itil Processes, Jira, Freshservice, ITSM tools, zendesk

Itil, Technical Assistance, Problem-solving, Troubleshooting, ticket queue management

Itil Framework, Service Desk IT support