3PL dashboards, Customer Support, Order systems, Returns flows, Excellent written English

Network Troubleshooting, Network Fundamentals, DDoS attacks, internet routing

Saas, Salesforce, Customer Support, zendesk, Live Chat, intercom, Troubleshooting, Freshdesk

Time Management, De-escalation techniques, Active Listening, Multitasking under pressure, Experience in BPO or enterprise customer support, Live chat ticketing systems, Basic troubleshooting for SaaS or tech products

Business Administration, Customer service

CRM platforms, SaaS platform, communication, Problem-solving, ability to learn new software platforms quickly, live chat customer support, Critical Thinking

Familiarity with internet-related tools, English Communication Skills, Basic computer literacy

Basic Troubleshooting, Voice support, Technical support