Role Summary

We are looking for an experienced ServiceNow Human Resources Service Delivery and Global Business Services (HRSD/GBS) Technical Consultant who will design, configure, implement, integrate, and support enterprise ServiceNow solutions that improve employee services and shared-service operations.

The successful candidate must hold a current ServiceNow certification relevant to HRSD and have proven experience delivering complex, enterprise-scale HRSD implementations. The role will work closely with Solution and Technical Architects, providing detailed product and technical design input and translating HR, employee experience, shared-service, security, data privacy, and operational requirements into secure, scalable, and supportable solutions.

Key Requirements:

5+ years of hands-on ServiceNow experience, including GRC/IRM and/or Security Operations (SecOps) implementations.
Experience delivering multiple end-to-end enterprise ServiceNow implementations.
Strong expertise in:
ServiceNow GRC/IRM (Risk, Compliance, Audit, Operational Risk)
ServiceNow SecOps (Security Incident Response, Vulnerability Response, Threat Intelligence)
CMDB, CSDM, integrations, workflows, reporting, and security architecture
Advanced ServiceNow development/configuration skills:
JavaScript
Glide APIs
REST/SOAP APIs
IntegrationHub
Flow Designer
Experience integrating ServiceNow with:
SIEM/SOAR platforms
Vulnerability scanners
Identity & security tools
Cloud security solutions
Enterprise applications
Proven ability to lead technical workshops and engage with senior stakeholders, including CISOs, security leaders, risk and compliance teams.
Strong experience translating business, risk, compliance, and cybersecurity requirements into scalable ServiceNow solutions.
Proven leadership experience managing technically complex implementations and mentoring teams.

Mandatory Certifications:

Current ServiceNow certification in one or more of the following:
CIS - Risk & Compliance
CIS - Security Incident Response
CIS - Vulnerability Response
Equivalent current ServiceNow certifications
Minimum of 3 ServiceNow Certified Implementation Specialist (CIS) certifications
ServiceNow Certified Technical Architect (CTA) highly preferred

Preferred Certifications:

ServiceNow CSA and/or CAD
CISSP, CISM, GIAC, CEH, Security+ or equivalent cybersecurity certifications

Preferred Domain Experience:

Cybersecurity, Risk Management, Compliance, Audit, Incident Response, or Vulnerability Management
Large enterprise, regulated, financial services, healthcare, government, or critical infrastructure environments

Soft Skills:

Excellent communication and stakeholder management skills
Strong problem-solving and consulting background
Ability to work independently and manage multiple priorities
Experience presenting to executive and technical audiences

Senior ServiceNow HRSD | Remote | Nightshift