L2 Support, Intune, O365 Admin, Sharepoint, O365 issue resolution, ticket queue management, Process Improvements

Monitoring Tools, Incident Management, Operating Systems, Networks, Cloud Technologies, It Infrastructure, Networking Concepts, Applications, ITSM ticketing platforms, enterprise IT environments, end-user systems, troubleshooting methodologies, IT support processes

Itil Framework, Service Desk IT support

O365, Windows OS, Monitoring Tools, Itil Framework, Ccna, Peripherals, Networking Basics, Linux, enterprise IT environments, POS devices, ServiceNow or similar ITSM tools, Active Directory, Retail store technologies

Servicenow, Jira, Itil, zendesk, Freshservice