About the Role

We are looking for an Analyst – Global HR Shared Services to support daily HR operations and service delivery for employees and stakeholders across North America, UK, and APAC regions.

This role is ideal for an HR professional with hands-on experience in HR Operations or HR Shared Services, particularly in supporting international employees and HR processes.

IMPORTANT: PLEASE READ BEFORE APPLYING

Key Responsibilities:

Handle HR operations for North America and UK, including new hires, resignations, and employee data management
Provide Tier 1 payroll support
Administer employee benefits for USA, UK, and APAC regions
Handle background verification and employee referencing processes
Support employee leave administration
Support employee performance management administration
Manage employee profiles and troubleshoot queries related to login, access roles, and passwords
Coordinate with vendors and support invoice processing
Maintain HR documentation, including process maps, KPIs, SLAs, and dashboards
Ensure compliance with applicable local and country-specific requirements
Participate in internal and external audits
Maintain trackers and perform regular Root Cause Analysis (RCA)
Review and adhere to GHRSS SOPs
Identify and recommend process improvements based on regulatory or technology changes
Work closely with onshore stakeholders and ensure agreed service levels are consistently met

Requirements:

Education

Bachelor's Degree or Postgraduate Degree
HR/HR Management specialization is an advantage

Experience – REQUIRED

1–3 years of relevant HR Operations / HR Shared Services experience
Experience supporting North America, UK, and/or APAC
Prior experience in HR transition is required
Experience handling international HR processes is highly preferred

Technical Skills – REQUIRED

MS Office
MS Excel – reporting and analytics
Oracle / HR ERP systems
HR data and tracker management

HR Knowledge – REQUIRED

Working knowledge of US and/or UK statutory and regulatory requirements
Knowledge of employee benefits
Knowledge of applicable labor laws
Understanding of HR Shared Services processes and service-level requirements

Key Competencies

Excellent written and verbal communication skills
Strong interpersonal and stakeholder management skills
Highly organized and detail-oriented
Able to manage high-volume HR transactions accurately
Strong problem-solving and analytical skills
Adaptable and able to work in a fast-paced, international environment
Proactive in identifying process improvements
Comfortable working with onshore stakeholders and cross-functional teams

Who Should Apply

This position is best suited for candidates currently working as an:

HR Operations Analyst
HR Shared Services Analyst
HR Services Analyst
HR Generalist with international HR operations exposure
HR Administrator with North America/UK/APAC experience
People Operations Analyst with relevant international HR experience

Please apply only if your background directly matches the required qualifications, particularly the 1–3 years of HR Operations/Shared Services experience and exposure to North America, UK, or APAC HR processes.

Only qualified candidates who meet the mandatory requirements will be shortlisted.

Human Resources Generalist