We are looking for an experienced ServiceNow CMDB Architect to lead the design, implementation, and continuous improvement of the organization's CMDB environment. The ideal candidate will have strong expertise in ServiceNow CMDB configuration, CSDM, governance, integrations, and data quality management, along with the ability to collaborate with both technical and business stakeholders.

Key Responsibilities

CMDB Design & Architecture

Design, develop, and manage the ServiceNow CMDB data model aligned with Common Service Data Model (CSDM) standards

Define CMDB governance, standards, and best practices to ensure data accuracy, integrity, and consistency

Establish data normalization and reconciliation strategies

Architect integrations between CMDB and other ServiceNow modules, including ITSM and ITOM, as well as third-party systems

Implement and maintain Service Mapping to support service visibility and infrastructure relationships

Implementation & Administration

Lead CMDB configuration, data onboarding, cleansing, and transformation activities

Configure and manage discovery sources for automated CI population

Monitor CMDB health through regular audits, remediation, and data quality checks

Troubleshoot and resolve CMDB-related issues and discrepancies

Stakeholder Management & Collaboration

Act as the CMDB Subject Matter Expert (SME) across technical and non-technical teams

Partner with stakeholders to gather requirements and deliver CMDB solutions aligned with business needs

Conduct knowledge-sharing sessions and CMDB process training

Continuous Improvement

Identify opportunities for automation and process optimization within the CMDB environment

Support strategic initiatives and ServiceNow roadmap activities

Develop and maintain dashboards, reports, and KPIs related to CMDB health and compliance

Qualifications

Proven experience in ServiceNow CMDB configuration and administration

Strong experience designing and managing CMDB data models using CSDM

Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations is highly preferred

Strong understanding of ITSM and ITOM processes

Excellent analytical, troubleshooting, and communication skills

Ability to work effectively with cross-functional teams and stakeholders

Work Setup

Location: Pasay

Work Arrangement: Hybrid (2-3 days onsite per week)

Schedule: Shifting schedule

ServiceNow CMDB Architect (Shifting Schedule)