Microsoft 365, Active Directory Administration, desktop support, Microsoft Outlook, Windows operating environments, ITIL-aligned service delivery framework

Servicenow, Microsoft 365, Excel, Jira, ITIL concepts, Active Directory, Presentation Skills, zendesk, remote desktop tools, ITSM ticketing systems, Remedy

Servicenow, Jira, Itil, Freshservice, zendesk

Itil Framework, Service Desk IT support