We are looking for a Property Management Account Manager. The role focuses on overseeing property operations and communications within a portfolio, requiring a high level of critical thinking and adaptability to navigate complex scenarios.

Responsibilities:

Manage Client and Tenant Relationships: Act as the primary lead for all client and tenant communications and relationship management.
Oversee Operational Management: Handle day-to-day property operations, managing portfolios that range from approximately 70 units for standard AMs up to 350 units for top performers.
Execute Daily Communication Tasks: Conduct reading and writing-based tasks, consisting primarily of email correspondence and occasional outbound phone calls.
Scale Portfolios: Grow and scale assigned portfolios over time, with a starting target of approximately 100 units, increasing to 150 or 200+ units to drive performance-based revenue share.
Problem Solve and Adapt: Navigate unique, complex scenarios not explicitly covered by manuals or FAQs, requiring a proactive, autodidactic approach.
Maintain Composure and Resolve Conflict: Effectively de-escalate conflicts with clients and tenants while maintaining a positive attitude and strong work ethic in a high-paced environment.

Qualifications:

Previous experience in property management, particularly as a Leasing Agent, Property Management Assistant, or in a similar property operations role.
Strong ability to oversee daily operations, workflows, and team performance.
Excellent written and verbal communication skills for managing clients, tenants, and team members.
Ability to supervise, guide, and hold Virtual Assistants accountable.
Strong problem-solving skills and ability to make sound decisions in complex situations.
Able to manage multiple priorities and respond effectively to changing operational needs.
Comfortable working U.S. business hours and communicating clearly in English.
Quiet home office work environment.
A fast and reliable internet connection of at least 10 Mbps with internet backup available.
Dependable electricity with power backup available.
Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.
RAM: 8 GB to 16 GB or higher.
Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe).

US Property Management Account Manager - Remote