HR Specialist – F&B Operations

Department Human Resources

Reports To General Manager

Employment Type Full-Time

Position Summary

The HR Specialist will be responsible for managing end-to-end human resources functions for the F&B business,

supporting both restaurant operations and the head office/commissary. The role will cover recruitment, employee

relations, onboarding, payroll coordination, government compliance, performance management, training, employee

records, and HR administration.

The ideal candidate is a hands-on HR generalist who understands the unique requirements of restaurant operations,

including high-volume recruitment, shifting schedules, frontline employee management, attendance concerns, labor

compliance, and employee retention.

Recruitment & Staffing
Manage the end-to-end recruitment process from manpower requisition to hiring and onboarding.
Source candidates for restaurant, kitchen, commissary, and administrative positions.
Coordinate job postings, applicant screening, interviews, assessments, reference checks, and job offers.
Maintain an active pool of qualified candidates for critical and high-turnover positions.
Coordinate with department heads and restaurant managers on manpower requirements.
Monitor recruitment timelines and ensure vacancies are filled within agreed targets.
Develop and maintain relationships with recruitment agencies, schools, job portals, and other sourcing channels.
Onboarding & Employee Administration
Prepare employment contracts, hiring documents, personnel files, and onboarding requirements.
Conduct or coordinate new-hire orientation covering company policies, workplace rules, benefits, and F&B

operating standards.

Ensure employees complete all required pre-employment and statutory documentation.
Maintain accurate and updated employee records, both physical and digital.
Monitor probationary periods and coordinate performance evaluations prior to regularization.
Payroll & Attendance Administration
Coordinate preparation and validation of payroll, including basic salary, overtime, holiday pay, night differential,

allowances, deductions, absences and tardiness, and other payroll adjustments.

Review attendance records, schedules, leave applications, and timekeeping data.
Coordinate payroll concerns and discrepancies with Finance/Accounting.
Ensure proper documentation and approval of payroll adjustments.
Maintain confidentiality of employee compensation information.
Government Compliance & Benefits
Manage and maintain employee requirements relating to SSS, PhilHealth, Pag-IBIG, BIR, and other applicable

government agencies.

Ensure timely registration and updating of employee government records.
Coordinate statutory contributions, benefits, loans, and related documentation.
Assist in ensuring compliance with Philippine labor laws and applicable employment regulations.
Maintain records required for government inspections and compliance audits.
Employee Relations & Discipline
Act as the first point of contact for employee concerns, grievances, and workplace issues.
Assist management in investigating employee complaints, attendance issues, misconduct, and policy violations.
Prepare disciplinary documentation, notices, incident reports, and other HR correspondence.
Ensure disciplinary processes are properly documented and consistently applied.
Support management in handling employee relations matters while maintaining fairness, confidentiality, and

compliance with labor regulations.

Help promote a positive, professional, and respectful workplace culture.
Performance Management
Coordinate performance evaluation processes for probationary and regular employees.
Monitor completion of performance reviews and documentation.
Assist managers in setting performance expectations and addressing performance gaps.
Support development and implementation of performance improvement plans where necessary.
Maintain records of employee performance and development.
Training & Development
Identify training requirements in coordination with department heads and operations managers.
Coordinate employee orientation, onboarding, and skills training.
Maintain training records and monitor completion.
Assist in developing HR and employee-development programs.
Support initiatives related to leadership development, employee engagement, service standards, and operational

training.

Employee Engagement & Retention
Assist in developing employee engagement and recognition initiatives.
Monitor employee turnover and identify recurring reasons for resignation.
Conduct or coordinate exit interviews and provide management with relevant observations.
Support activities that improve employee morale, communication, retention, and workplace culture.
Help organize employee events and company activities.
HR Policies & Systems
Maintain and update employee handbooks, HR policies, forms, and procedures.
Ensure HR policies are communicated effectively to employees and managers.
Develop practical HR processes suitable for restaurant and shift-based operations.
Maintain accurate HR databases and reports.
Prepare regular HR reports covering headcount, turnover, recruitment status, absenteeism, attendance, and other

key HR metrics.

F&B Operations Support
Work closely with Restaurant Managers, Chefs, Operations Managers, and department heads on manpower and

employee-related concerns.

Understand the operational realities of restaurants, including shift work, peak-period staffing, weekend and holiday

operations, high-volume recruitment, FOH/BOH staffing, employee turnover, and attendance/scheduling issues.

Provide HR support during new store openings, transfers, expansions, and organizational changes.
Assist in ensuring appropriate manpower levels across restaurants and support functions.

Qualifications

Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
Minimum 3–5 years of progressive HR experience, preferably with significant exposure to F&B, hospitality, retail, or

other high-volume operational environments.

Strong working knowledge of Philippine labor regulations and statutory requirements.
Experience handling end-to-end HR functions, rather than specializing in only one HR area.
Experience in recruitment and employee relations is highly preferred.
Working knowledge of payroll and timekeeping processes.
Proficient in Microsoft Office / Google Workspace and HRIS or payroll systems.
Strong organizational and documentation skills.
Excellent interpersonal and communication skills.
Able to handle confidential and sensitive employee information professionally.
Comfortable working with frontline and managerial employees.

Preferred Competencies

Technical

Philippine Labor Law
Recruitment & Selection
Payroll & Timekeeping
Government Compliance
Employee Relations
Performance Management
HR Documentation
HRIS / Payroll Systems
HR Reporting & Analytics

Behavioral

High level of integrity and confidentiality
Strong attention to detail
Firm but fair approach to employee concerns
Practical and solutions-oriented
Good judgment and discretion
Strong interpersonal skills
Able to work independently
Organized and highly responsive
Comfortable in a fast-paced operational environment

Key Performance Indicators (KPIs)

Time-to-fill for approved vacancies
Recruitment success and quality of hires
Employee turnover and retention rates
Completion and accuracy of payroll and attendance records
Timeliness of government compliance requirements
Completion of onboarding and employee documentation
Timely completion of probationary and performance evaluations
Resolution time for employee concerns and disciplinary cases
Training completion rates
Accuracy and completeness of employee records
HR compliance and audit results

Scope of the Role

This is a hands-on HR Generalist position. The successful candidate is expected to be capable of independently

managing the majority of day-to-day HR requirements of a growing F&B organization, while escalating complex

employee relations, legal, or compliance matters to management or external HR/legal advisers when appropriate.

The role should function as a business partner to Operations, not simply as an administrative HR position.

Code- DRMI-00398

HR Specialist with F and B Operations in Taguig