RESPONSIBILITIES:

. Responsible for the activities assigned by the OTC Team Lead.

. Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports

. Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.

. Act as first level of escalation validating the accuracy of billing data against sales order, customer's purchase order, etc and immediately resolve any discrepancies noted

. Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.

. Understand and perform AR lead role.

. Assist AR processors with questions and problems related day to day transaction processing.

. Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.

. Ability to provide assistance to the staff

. Actively seeks opportunities for Continuous Improvement initiatives.

. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

. Escalates production issues to OTC Team Lead as appropriate.

. Ensures all work is performed in accordance with SLAs and metrics.

. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

. May be assigned complex activities depending upon business requirements

SKILL AND QUALIFICATIONS:

Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
With at least 3 years of OTC/Accounts Receivable experience
With 1 year of supervisory experience
Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
Willing to work in any shifts i.e. night shift, graveyard schedule etc.
Good communication skills

#LI-PH

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Senior Collections Analyst

Order to Cash Operations/Collections Senior Analyst