Job Responsibilities

Supervise day-to-day operations of a team of Case Processing Associates/QR Associates; allocate case inventory and manage workflow distribution.
Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/feedback.
Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where required.
Support onboarding and training of new associates; conduct calibration sessions to align on coding/narrative standards.
Report team performance metrics to Team Manager; identify and drive process improvement opportunities.

Qualifications:

Graduate/Post Graduate/ Doctorate degree in Life sciences/ Pharmacy/
Medical sciences or equivalent degree preferred
3-5 years of experience in the Pharmacovigilance process and minimum 2 years plus experience in Quality Assurance activities. Strong knowledge of audits, CAPA, deviations, compliance, and risk management preferred
Fluency in English
Amenable to work onsite and night shift in Taguig

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.

Team Lead for Pioneer Pharmacovigilance Account