About The Opportunity

We are a fast-growing outsourcing partner in the Travel & Hospitality sector, connecting top global brands with skilled customer service talent across the Philippines. Our team supports airlines, hotels, and leisure platforms by delivering seamless, empathetic, and solution-driven customer experiences — 24/7.

Role & Responsibilities

Handle inbound/outbound customer inquiries via phone, email, and chat for travel bookings, cancellations, and modifications.
Resolve customer issues with speed and empathy — from missed connections to refund requests — using approved SOPs.
Collaborate with internal teams (operations, finance, compliance) to escalate and resolve complex cases.
Maintain KPIs for first-call resolution, average handle time, and customer satisfaction scores.
Participate in daily huddles, training, and quality assurance feedback sessions to continuously improve service Delivery.

Skills & Qualifications

Must-Have

Strong English communication — written & spoken
Basic computer literacy — MS Office, browsers, CRM tools
Customer service mindset — patience, empathy, problem-solving
Ability to work flexible shifts including nights, weekends, holidays
High school diploma or equivalent
Willingness to learn industry-specific platforms (GDS, Amadeus, Sabre)

Preferred

Travel or hospitality exposure (even personal travel planning counts)
Experience with ticketing systems or reservation tools

Benefits & Culture Highlights

Work in a modern, on-site facility with free meals & transportation allowances
Structured training + growth path into team lead or specialist roles
Employee wellness programs, performance bonuses, and career milestones

Skills: amadeus,gds,customer service,airlines,sabre,crm tools,travel

Customer Service for Travel and Hospitality Account - No Experience